Website Maintenance & Support Services
Digitrix LTD keeps business websites updated, secure and working correctly with ongoing maintenance and support. From our London base, we work with clients in the UK and support projects for organisations in Pakistan, the USA and other international markets.
A website is not "finished" at launch. We handle updates, backups, small changes and issues so your site stays reliable and you always have someone to call when something needs fixing.
Service coverage
What our maintenance & support can include
Software and plugin updateskeeping the platform, theme and components current and compatible.
Backups and restorescheduled backups with a tested way to restore the site.
Security monitoringwatching for issues and applying important security updates.
Content updatestext, image and page edits handled for you within the plan.
Small fixes and tweakslayout, link and display fixes as they come up.
Uptime and performance checksmonitoring availability and keeping load speed sensible.
Broken link and error checksfinding and fixing broken links and page errors.
Priority supporta clear point of contact when something needs attention.
Process
How our support works
Onboardingreview the site, set up access, backups and monitoring.
Routine maintenanceapply updates and backups on a regular schedule.
Requestshandle your content updates and small changes as they arrive.
Monitoringwatch uptime, security and performance between changes.
Reportingshare a summary of work done and anything worth noting.
Packages
Maintenance & support packages
Care
From £30 / month
For essential upkeep and peace of mind.
- Software & plugin updates
- Weekly backups
- Security monitoring
- Uptime checks
- Email support
Request a quote
Most popular
Care Plus
From £75 / month
For upkeep plus a monthly allowance of changes.
- Everything in Care
- Daily backups
- Monthly content-update allowance
- Small fixes & tweaks
- Broken link & error checks
- Performance checks
- Priority support & monthly report
Request a quote
Business Support
Custom quote
For larger sites, stores or higher change volume.
- Higher monthly work allowance
- Store / e-commerce upkeep
- Faster response targets
- Staging for larger changes
- Regular review calls
- Scope agreed after onboarding
Discuss on WhatsApp
Keep the site working, without the worry
Regular maintenance prevents small problems from becoming outages, keeps the site secure and means changes get made properly rather than piling up. With a support plan you have a clear point of contact and a predictable monthly cost instead of scrambling when something breaks.
Maintenance works well alongside managed hosting and website security for complete ongoing care.
FAQs
Maintenance & support FAQs
What counts as a "small change"?
Small changes are things like text edits, image swaps, adding a page section or fixing a display issue. Larger work, such as new features or a redesign, is quoted separately, and we always confirm scope before starting.
Do you support sites you did not build?
Yes. We can take on most existing sites after an initial review to understand the setup, platform and any constraints.
Which platforms do you maintain?
We commonly support WordPress and other platforms. We confirm what we can maintain for your specific site during onboarding.
Is hosting included?
Not by default. Maintenance and hosting are separate but complementary. We offer managed hosting too, and can combine them if that suits you.
Can I cancel or change my plan?
Yes. Plans can be adjusted as your needs change, and the notice and terms are set out clearly in the agreement.
